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Complaints

Betpack specializes in assisting users with issues related to the bookmakers we review. Our complaint page is a crucial element of our customer support system, enabling customers to express their concerns or problems directly on our platform. If a representative from the involved bookmaker is registered with us, they can directly address and resolve these issues. This feature exemplifies our commitment to fostering transparency and effective communication between bookmakers and our valued users.

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All Complaints (47)
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Withdraw

Status:
Open
Against: Ybets
Disputed Amount: 850 EUR
Date 7d 17h Passed
Added: 10/10/2025
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Ybets casino still not solved is now 8 weeks

Ybets casino

Status:
Open
Against: Ybets
Disputed Amount: 850 EUR
Date 21h 52m Passed
Added: 22/09/2025
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Mine withdraw is still pending from 25 augustus 2025 after a long verification now is the issue waiting for the provider

Can somebody help me


Regards

Widrawal pending 4 days

Status:
Closed / Solved
Against: Dream.bet
Disputed Amount: 200 EUR
Added: 21/08/2025
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I placed a withdrawal on dream bet on the 18th picture attached

I have been on 4 times to live chat to check the status Each time Ive been told basically another department deal with withdrawals I was provided an email On contacting that email I was told it is another department No one has been able to tell me the status of my withdrawal It is now 4 days and withdrawal is still pending

Will not pay my winnings

Status:
Closed / Solved
Against: Cosmobet
Disputed Amount: 20,000 GBP
Added: 27/06/2025
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I signed up to Cosmobet today 270625 I deposited 150 Used no bonus code

I managed to get my balance up to 20000 and now Im being told my account is violating their terms and now is suspended

Theyre refusing to pay me

Youll see in my images how I won my bets and their system withdrawing my money so I cannot have it

Withdrawal

Status:
Closed / Solved
Against: BetBlast
Disputed Amount: 629 EUR
Added: 24/04/2025
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Ive sent over a 100 emails they keep saying the relevant team are reviewing it but Ive sent them id bank statement bank details to pay me but nothing after 8 days and seem to be going round in circles and not answering my questions and feel like im being scammed because they keep saying its being reviewed and still nothing after over 100 emails and Ive got screenshots of nearly everything about them owing me the money but just seem they dont wanna pay me

Bonus converted

Status:
Closed / Solved
Against: Dream.bet
Disputed Amount: 4,000 EUR
Added: 24/04/2025
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I deposited a total of 5000 into this account My balance reached approximately 6000 The only bonus I saw was a 100 match up to 200 euros The company then reset my balance to 2000 citing a bonus conversion This is a blatant scam They accepted my bets and then arbitrarily reduced my balance Their response is simply to point to their Terms and Conditions Its a pity because they offer a great range of markets on all sports but being robbed is unacceptable I strongly advise others to avoid this company

Withdrawal

Status:
Closed / Solved
Against: Dream.bet
Disputed Amount: 1,200 EUR
Added: 03/04/2025
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I have been trying to process a withdrawl and the company are stifling and frustrating the process they will not respond to queries engage or set out time lines

The have told me days ago it was a priority been worked on would be completed in little while and have set out that it is now unusualy long

They confirmed all documents for verification where received and in order then next day requested more They have been furnished with everything the agents make promise after promise but fail to deliver

I need the withdrawl and they will not respond to email or discuss on live chat no method to phone and they refuse to provide regulatory and license information

Broke and wont pay me

Status:
Closed / Solved
Against: Moana Casino
Disputed Amount: 1,100 CAD
Added: 23/03/2025
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As soon as I tried withdrawing my money they didnt pay and sited I violated some term with no proof I did nothing wrong and won fair and square They are corrupt and have no intentions of ever paying PLEASE HELP AND TELL PEOPLE TO STAY FAR FAR AWAY

Urgent Repeated Withdrawal Issues Possible Scam

Status:
Closed / Solved
Against: Winbay
Disputed Amount: 4,916 CAD
Added: 08/03/2025
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Subject Urgent Repeated Withdrawal Issues Possible Scam

Dear Betpack Online Gambling Community

I am reaching out to raise serious concerns about my withdrawal attempts on WWWWINBAYCOM Over the past three weeks I have attempted to withdraw my funds three separate times only to face repeated delays and shifting excuses

1 First Attempt My withdrawal was canceled after five days due to alleged technical issues and I was advised to try again


2 Second Attempt This time it was denied for validation reasons despite my account already being fully verified


3 Third Attempt After being assured that my withdrawal would go through it was once again canceled without explanation



Following these failed attempts I was told I needed to request a manual withdrawal However after following their instructions to cancel the pending withdrawal and submit a new request I was informed that I must wait another three business days When I pointed out that I had already done this multiple times I received an automated response claiming I had canceled the request myselfwhich is entirely false

This ongoing cycle has left me without access to 4800 CAD in my account with no clear reason provided for the withdrawal errors It appears that I am being subjected to endless delays without any genuine intention of allowing me to access my funds

I have documented all conversations and screenshots as proof This experience raises serious concerns about the legitimacy of this platform and I urge others to be cautious If this issue is not resolved promptly I will be escalating the matter to relevant gambling authorities consumer protection agencies and financial institutions

Sincerely

Peter O

Scam

Status:
Closed / Solved
Against: betOspin
Disputed Amount: 600 USD
Added: 26/02/2025
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Hello Im sorry for my EnglishIm writing through a translator I decided to try to play on this site My username is Adrian1982 I played on BetSorSpin as I see in the contacts of the site BetSorSoin and BetOspin are the same thing Raised the balance to 600 We requested verification and it passed We couldnt pay for 3 weeks After successful verification they were blocked referring to the points of the rules Allegedly I have a multiaccount and some kind of conspiracy Dear owners of this scam project is it better for you to receive complaints and dump people for 600 bucks For you its pennies I didnt break the Rules I played fair Please help me and return the money

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