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Complaints

Betpack specializes in assisting users with issues related to the bookmakers we review. Our complaint page is a crucial element of our customer support system, enabling customers to express their concerns or problems directly on our platform. If a representative from the involved bookmaker is registered with us, they can directly address and resolve these issues. This feature exemplifies our commitment to fostering transparency and effective communication between bookmakers and our valued users.

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All Complaints (52)
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Solved Complaints (46)
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Took real money off me after i met wagering requirements

Status:
Open
Against: BetNjet
Disputed Amount: 8,000 GBP
Date 28d 21h Passed
Added: 02/02/2026
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I deposited 2000 then 2400 - the second deposit was with a bonus which required meeting wagering requirements over 1 week - throughout this time i was playing sports and casino - my sports balance was up to over 11000 at one point - then near the end of trying to turnover the 21000 to meet wagering requirements they stopped me betting on sports and the available balance disappeared i contacted them and they said there was an issue they were looking into - never got a response - my balance was still showing in casino - when i met the wagering requirements my balance was over 8000 - when i eventually met the requirements the balance went down to 800 - it would appear they gave me the 700 odd which i would get by wagering but wiped all the money i won via sports - effectively taking around 8000 from me

So at the end of this i had deposited around 4000 - won a substantial amount of money in sports - i then met wagering requirements and they gave me around 700 while taking away all the money i won Clearly this is not right

I have been on for 2 days now and still awaiting a response to this clear error

Not enough bonus for money u applie

Status:
Closed / Solved
Against: Betmac
Disputed Amount: 200 GBP
Added: 27/01/2026
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dont give enough free spins when deposit and employers are very rude

Pending withdrawal

Status:
Closed / Solved
Against: Dream.bet
Disputed Amount: 500 EUR
Added: 14/01/2026
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I request withdrawal on January 10 but it is pending still I do not use any casino bonus so I do not need to meet any wagering requirement They ask me some documents I sent it 3 days ago and there is silence from them now I wrote in live chat They did not hive me answer how long I need to wait for withdrawal

Account reopened after permanent exclusion

Status:
Closed / Solved
Against: Cosmobet
Disputed Amount: 4,500 GBP
Added: 27/11/2025
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Hi I have seriously gambling issues i played in cosmobet in jun July and lost a substantial amount and asked them to block my account forever and they blocked on my request
On November 22 2025 I asked them to unblock as I clearly forgot that I requested permanent self exclusion the agent said he is checking and unblocked my account after which I lost 4500
I am mentally very disturbed as I have been unable to control and these websites they have no proper tools

Withdraw ybets

Status:
Closed / Solved
Against: Ybets
Disputed Amount: 850 EUR
Added: 24/10/2025
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Thank you betpack matter is solved
Thank you ybets casino
Keep up the good work

Withdraw

Status:
Closed / Solved
Against: Ybets
Disputed Amount: 850 EUR
Added: 10/10/2025
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Ybets casino still not solved is now 8 weeks

Ybets casino

Status:
Closed / Solved
Against: Ybets
Disputed Amount: 850 EUR
Added: 22/09/2025
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Mine withdraw is still pending from 25 augustus 2025 after a long verification now is the issue waiting for the provider

Can somebody help me


Regards

Widrawal pending 4 days

Status:
Closed / Solved
Against: Dream.bet
Disputed Amount: 200 EUR
Added: 21/08/2025
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I placed a withdrawal on dream bet on the 18th picture attached

I have been on 4 times to live chat to check the status Each time Ive been told basically another department deal with withdrawals I was provided an email On contacting that email I was told it is another department No one has been able to tell me the status of my withdrawal It is now 4 days and withdrawal is still pending

Will not pay my winnings

Status:
Closed / Solved
Against: Cosmobet
Disputed Amount: 20,000 GBP
Added: 27/06/2025
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I signed up to Cosmobet today 270625 I deposited 150 Used no bonus code

I managed to get my balance up to 20000 and now Im being told my account is violating their terms and now is suspended

Theyre refusing to pay me

Youll see in my images how I won my bets and their system withdrawing my money so I cannot have it

Withdrawal

Status:
Closed / Solved
Against: BetBlast
Disputed Amount: 629 EUR
Added: 24/04/2025
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Ive sent over a 100 emails they keep saying the relevant team are reviewing it but Ive sent them id bank statement bank details to pay me but nothing after 8 days and seem to be going round in circles and not answering my questions and feel like im being scammed because they keep saying its being reviewed and still nothing after over 100 emails and Ive got screenshots of nearly everything about them owing me the money but just seem they dont wanna pay me

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