Fake
Complaint summary
I am a LONGFU88 member with VIP EMERALD 25 status (the highest VIP tier at LONGFU88). On August 17, I received a 226% deposit bonus offer and deposited IDR 1,500,000. However, the bonus was not credited to my account after the deposit went through, so I reported the issue via Live Chat. Live Chat authorized me to place bets using my deposited funds and assured me that the bonus would be issued shortly. Yet, on that same day, I was asked to undergo KYC verification—despite having been a member for a long time. I immediately contacted the VIP Manager to inquire about the status of the IDR 3,390,000 deposit bonus; they confirmed that the bonus would be granted once I completed the KYC process. After an 18-day effort—during which I submitted all requested documents and completed the KYC verification on September 7, 2026—I contacted the VIP Manager again regarding the bonus that had been delayed due to the site's verification requirements. I was deeply disappointed when they refused to award the bonus from that initial deposit. It is clear that the delay was entirely the site's fault, yet I, as the member, am the one bearing the consequences—especially since both the VIP Manager and Live Chat had previously promised that the bonus would be issued once the KYC verification requirements were met.
Dear Radja123,
Thank you for bringing this issue to our attention. We have contacted representatives of Longfu88 and asked them to respond to this inquiry directly. We appreciate your patience during this time and hope to resolve this complaint soon.
Best Regards,
Betpack Team
To date, I have not received a direct response from LONGFU88 via email, SMS, phone call, WhatsApp, or Telegram.
Dear Radja123,
We have received the following response from representatives of Longfu88:
"The player’s account was subject to an additional review due to certain aspects of their activity. Following the completion of the review, a decision was made not to provide an additional bonus at this time.
There are no restrictions or bonus blocks placed on the account. The decision applies solely to the provision of an additional bonus and may be reconsidered in the future depending on the player’s further activity."
We appreciate your patience and hope this response was satisfactory. If anything else, please do not hesitate to reach out.
Regards,
Betpack Team
You received incorrect information from them; what you need to know is that the bonus I claimed was not an extra bonus, but rather a bonus valid at the time, based on an email invitation sent specifically for my account.
