Did not receive the weekly loss cashback bonus.

Author: Nida

Against:

Added: 23/07/2026

Complaint summary

I am an EMERALD LEVEL 25 VIP member—the highest VIP status at LONGFU88. Between July 13 and July 19, 2026, I incurred losses totaling Rp15,162,000. I should have received a 10% cashback bonus—amounting to approximately Rp1,516,200—for that week, but unfortunately, I have not received it. I have attempted to contact the following channels without success:
the VIP Manager ([email protected] (no reply for 3 days)
General customer service ([email protected] (no reply for 2 days)
the VIP Manager via WhatsApp (no response since June 22)
The VIP Manager via Telegram (provided no assistance whatsoever)
Furthermore, the Live Chat service ignored my complaints and offered absolutely no help.

Open

Last Update

14h 18m Passed

Added:

2026-07-23

Disputed Amount:

87 USD

Betpack Representative:

Betpack Admin

Date: 29/07/2026, 12:26 AM

Dear Nida,

Thank you for bringing this issue to our attention. We have contacted representatives of Longfu88 and asked them to respond to this inquiry directly. We appreciate your patience during this time and hope to resolve this complaint soon.

Best Regards,
Betpack Team

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