stole money from me
Complaint summary
They took around 8000 from me - they reviewed it then gave me 1,700 GBP - stating this was the maximum they could - they continue to be unresponsive to emails i have sent and seem to think that this amount is enough for me to accept - way off my 8000 (at least due) - this is the amount i deposited - nothing to do with the winnings i had which i am willing to disregard - they basically stole my money
Dear Meegel67,
We are sorry to hear about yoru experience. We have carefully reviewed your situation and would like to provide a detailed response to clarify any misunderstandings.
According to our records, you made a deposit to our casino in the amount of £2,400 with the code "HIGHSTART," which refers to our standard Reload bonus. You received this bonus accordingly. According to our information, the maximum win from this bonus is £2,500, which is also highlighted in our Bonus T&C. Please feel free to take a look here: https://www.betnjet.com/bonus-terms-and-conditions.
During the wagering of the bonus, you were able to place bets on sports betting, which should not have been possible, as confirmed by our relevant department. Due to this, the system adjusted the balance considering those mixed bets and automatically deducted nearly 800 GBP (a total of 8,550.20 GBP was deducted). Since the system allowed such bets, we agreed to reinstate the winnings up to the maximum win amount (2,500 GBP) as a gesture of goodwill (as per your decision). Therefore, the payments team credited 1,700 GBP to the account balance.
Despite this issue, we have added an additional £1,700 to your account as a resolution on our end and as a token of appreciation for our loyal customer. This amount corresponds to the actual maximum win amount for the bonus that you should have had in your account. The total maximum win from the bonus is £2,500. Since you already had £800 previously, the calculation is as follows: £1,700 + £800 = £2,500, which refers to the actual maximum win amount from this bonus as it is highlighted on our bonus T&C. We have informed you of this information via email as well.
We will maintain communication with you until the situation is completely clear. Should you have any additional inquiries, we would be pleased to assist you.
Kind Regards
Betnjet Casino
