Complaints

My name is Lourenco Debonnaire

Me and my best friend Manuel got banned when playing on betpandaio
and cryptorinoio same company different brands - for multiaccounting
even though we have provided KYC of both of us

We won over 100K EUR and we have deposited very large amounts also as a
part of this

I am owed LTC around 900 he is owed ETH around 15 LTC

Let me know how to proceed with complaints

We did all KYC totally We are being ignored

- Lourenco

Hello

My name is Manuel

Me and my best friend Lourenco got banned when playing on betpandaio
and cryptorinoio same company different brands - for multiaccounting
even though we have provided KYC of both of us

We won over 100K EUR and we have deposited very large amounts also as a
part of this

I am owed ETH around 15 he is owed LTC around 900 LTC

Let me know how to proceed with complaints

- Manuel

They stolen all my money and deleted account with no explanation
all money 900 USD and even the two deposits 400 USD
No response or explanation

I have tried to withdraw money after winning a bet with my bonus but was told that I had insufficient rollover I have wagered enough now to withdraw the money in my account but its still taking so long

Everytime I go on live chat they just told me they aim to process funds as quickly as they can Same response always

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I have to tell you how disappointed I feel about the loss of patronage at this casino
I am contacting them on July 24th about my gambling addiction and the transactions are not in support of laws and regulations These card transactions are illegal because they contain a merchant code that bypasses card blocks associated with gambling transactions

because i am addicted to gambling this is a way for casinos to take advantage of vulnerable players because the card is blocked from playing but when the data is manipulated the blocks do not work because the transactions are sent to non-existent companies and the mcc code is bought by food
The real dealer is hidden by the fake companies that receive money on behalf of the casino
Transaction washing

Since they have taken advantage of my gambling addiction by using this method and ignoring my addiction I asked for a refund

Chat support was impossible to reach and 5 days after I told them this still no one had responded or cared about the abuse
This has caused me to lose 2037 euros in the days after they received this information and I should be blockedprotected

I had 900 euros left in my account and I am asking them for help with withdrawals these days because there were no withdrawal methods

On 728 Lina on chat support informed me that I would get my money refunded
She told me that I will get all the deposit since my first email refunded 2037 euros

After this it took a long time before anyone answered
On 28 Camilla from betfoxx replied that they can make my account available for withdrawals but then I lose my opportunity for a refund I confirmed that they could continue to keep the account blocked from withdrawing so I can get my refund instead

On 48 the payment team sent that they initiated a refund with the payment processor The refund could take up to 30 days

On 68 the team sends again that the refund has been initiated with the payment processor

288 I talk to Camilla on chat support who informs that the payment processor has not yet responded to the casino The team would once again send a reminder

Betfoxx has now stopped responding I am not getting my money as promised
They also hold my 900 funds blocked from withdrawal

Please help me

Hi I have been waiting for 5 days to receive my withdrawal from Dreambet Every time I email they dont reply Ive been on live chat about 10 times to keep getting told it will be processed but with no timeline

I have decided to take self exclusion from dreambet for gambling addiction

I have emailed them several times with no response for a week

Denying players request to be self excluded is critically against the rule i believe

Please help

its been 72 hours since my withdrawal request

live chat and vip host both say to wait no further explanation about such delay but I cant wait forever

100740205745104017 this is the reference number

please help

Hello I withdrew 460 euros from Crownplay Casino and I have been a new customer since 03082024 I waited 11 days and then they rejected the withdrawal I contacted them and they said that there is nothing to be afraid of and that I should repeat the withdrawal again I made another withdrawal of 500 euros on 08112024 and they told me that the withdrawal takes 3 days but unfortunately they no longer answer my messages and now I have been waiting for 17 days I really hope Help I deposited 400 euros to withdraw 500 euros but I think I have been scammed I hope to obtain my rights and thank you to everyone who will help me with this
Thank you

This is a scam site I requested a 100 withdrawal but my account says the payment is complete Live support doesnt respond easily when messaged and they cant resolve anything When asked to mail he does not reply Pending 4 days without withdrawing 100 this scam site is useless