Betpack /
Complaints

Complaints

Betpack specializes in assisting users with issues related to the bookmakers we review. Our complaint page is a crucial element of our customer support system, enabling customers to express their concerns or problems directly on our platform. If a representative from the involved bookmaker is registered with us, they can directly address and resolve these issues. This feature exemplifies our commitment to fostering transparency and effective communication between bookmakers and our valued users.

All Complaints (55)

Open Complaints (1)

Solved Complaints (49)

Unsolved Complaints (5)

Rejected Complaints (0)

Submit Complaints

BetPandas AML Claims vs Reality

Status:

Open

Against:

Disputed Amount: 19,000 USD

15d 19h Passed

Added: 31/05/2026

I am submitting this complaint because I believe there is a serious inconsistency between BetPandas publicly stated AMLrisk-monitoring framework and the way my account was actually handled

This is not a standard gambling-loss complaint I fully acknowledge that I voluntarily gambled and that the losses occurred through normal gameplay

My concern is that BetPanda publicly claims to operate transaction monitoring risk scoring AML controls and responsible gambling measures yet none of these safeguards appeared to function when confronted with objectively high-risk activity

Timeline
Account created on April 18 2026
Accessed from Spain
No VPN was used
Within minutes of registration I began depositing cryptocurrency
Approximately 19000 USDT was deposited within less than four hours
The deposits escalated rapidly from hundreds to several thousand USDT at a time
All funds were lost within a very short period

Despite this activity

No KYC verification was requested
No source-of-funds verification was requested
No enhanced due diligence was applied
No affordability assessment was conducted
No manual review was triggered
No restriction or cooling-off measure was applied
Evidence Collected

I have preserved and documented

Deposit history screenshots showing the rapid escalation of deposits
Blockchain evidence related to the dedicated BSC deposit wallet assigned to my account
BetPandas AML Statement
BetPandas Terms of Service
Correspondence with the operator
FrontendAPI configuration showing security-related settings
Contradiction With Published AML Policies

BetPandas AML Statement states that

Transactions are automatically monitored
Transactions receive risk scores
Critical-risk transactions may be quarantined and returned

However in my case

A newly created account deposited approximately 19000 USDT within hours
No verification or intervention occurred
No enhanced monitoring was apparent
No restrictions were applied

I asked BetPanda to explain how this activity was consistent with the monitoring framework described in their own AML documentation

Their response was that the monitoring measures primarily relate to identifying potentially illicit transactions rather than responsible gambling concerns

This response does not address the core issue

If transaction monitoring risk scoring and compliance controls exist how was a newly created account able to deposit and lose approximately 19000 USDT in a matter of hours without triggering any enhanced review whatsoever

Additional Observations

My review of the platform identified

KYC status remaining NOTVERIFIED
Withdrawal MFA protections disabled
Email verification not enforced
Public references to VPN instructions on the website

While none of these points individually prove wrongdoing they raise legitimate questions about the practical implementation of the operators stated compliance framework

Requested Resolution

I am asking for an independent review of the operators handling of this account activity and for BetPanda to explain how the events described above are consistent with its publicly stated AML and risk-monitoring policies