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Complaints

Betpack specializes in assisting users with issues related to the bookmakers we review. Our complaint page is a crucial element of our customer support system, enabling customers to express their concerns or problems directly on our platform. If a representative from the involved bookmaker is registered with us, they can directly address and resolve these issues. This feature exemplifies our commitment to fostering transparency and effective communication between bookmakers and our valued users.

All Complaints (8)
Open Complaints (3)
Solved Complaints (4)
Unsolved Complaints (1)
Rejected Complaints (0)
Submit Complaints

Withdrawals are not being processed

Status:
Open
Against: Dream.bet
Disputed Amount: 297 EUR
Date 11d 19h Passed
Added: 15/07/2024
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I set up an account with Dreambet about a week ago I had won some money following completion of their bonus rollover I opted to withdraw 29650 of those funds however there has been zero progress in processing the withdrawal

I have raised numerous customer care tickets as well as live chats however they are not replying to the emails and it is only generic responses via the live chat

How can we trust a company if they do not process withdrawals a key part of any online bookmakers

Yours frustratedly
Robert

Stolen money

Status:
Open
Against: Betfoxx
Disputed Amount: 9,822 EUR
Date 16d 16h Passed
Added: 10/07/2024
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Dear Daniel
I hope you are doing well

It has been forwarded to us the fact that there is fradulent behavour and activity coming from your playing account Specifically in your sports bets directed at low-level leagues

As stated in our Terms and Conditions in particular TC 31 numeral g In some cases we are forced to close down player accounts Due to compliance sadly our hands are tied here
It has been a pleasure having you and wishing you all the best in the near future
Cordially

Foxxy
supportbetfoxxcom
betfoxxcom

----------------------------

This mail they sent me I cant even log in This is not thrue I have won on the euros and used my account by my self They have blocked my account and I cant log in They are not responding to me on either whats app or e-mails

Refund im stakes of gambling addiction

Status:
Open
Against: Bet It All
Disputed Amount: 530 USD
Date 17d 2h Passed
Added: 10/07/2024
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I am blocked from the casino operator at Pledoocom because of gambling addiction Nevertheless some time later I was able to register at the sister casino Betitall with the same personal details and email address as at Pledoocom and gamble away 530 euros even though the operator knows about my gambling addiction The casino operator didnt block me from all of their online casinos after the casino operator found out about my gambling addiction Instead I was able to open a player account with Betitall and gamble away 530 euros I demand the 530 euros back from betitall Casino

Bet on Sports cancelled for no logical reason

Status:
Closed / Unsolved
Against: Sportbet.one
Disputed Amount: 50 USD
Added: 16/05/2024
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Hello dear Betpack
I recently registered an account at sportbetone and deposited 0664 LTC into my accountI placed all my funds on a tennis match Khachanov vs Shevchenko which resulted in 6-4 6-4 20 gamesMy bet was under 215 games therefore i expected my bet to be won Surprisingly the bet was settled as cancelled and winning amount 0644 LTC was not credited to my account and only my bet the amount was refundedI contacted support and they told me my bet was cancelled due to dishonest use of risk-free promoI have even used the bonus option and i placed my only bet in this sportsbook with my actual fundsTherefore i am asking you to help me outI am ready to go under KYC procedure or provide additional information regarding this matter Thank you in advance

crypto-gamesio gone to scam

Status:
Closed / Solved
Against: Crypto-Games
Disputed Amount: 3,100 USD
Added: 02/05/2024
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This not a casino its a proven scam project DO NOT DEPOSIT
Any winnings over 2-3k they just will not withdraw support is rude and will insult you
It sounds weird but its true you can check AskGamblers and Casinoguru complaints of this scam website

This casino stopped answering and they do not resolve complaints they are not answering in complaints as soon as AskGamblers or Casinoguru admins are asking them proofs of their lies


Do not deposit you will just lose your money I will get their license suspended Im collecting proofs from different people if you have similar situation contact me fuskeawgleagmailcom

ID verification takes a long time

Status:
Closed / Solved
Against: Chilli Reels
Disputed Amount: 15 EUR
Added: 25/01/2024
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I had to go through a long process to verify my ID and because it took so long my winnings expired This is disappointing I did everything asked of me but the verification just dragged on

Bonus wasnt activated

Status:
Closed / Solved
Against: BetSofa
Disputed Amount: 5 USD
Added: 24/01/2024
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Even I was fulfilling requirements I didnt received the bonus somehow

Didnt get my payment

Status:
Closed / Solved
Against: BetSofa
Disputed Amount: 1 EUR
Added: 19/01/2024
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Did not get my payment and bonus

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