Complaints

I requested a withdrawal of IDR 37000000 from the LONGFU88 site Typically withdrawals on this site take 3 hours with a maximum estimated timeframe of 12 hours however the process has now exceeded that 12-hour limit Therefore I am filing a complaint here to seek a fair resolution

I am submitting this complaint because I believe there is a serious inconsistency between BetPandas publicly stated AMLrisk-monitoring framework and the way my account was actually handled

This is not a standard gambling-loss complaint I fully acknowledge that I voluntarily gambled and that the losses occurred through normal gameplay

My concern is that BetPanda publicly claims to operate transaction monitoring risk scoring AML controls and responsible gambling measures yet none of these safeguards appeared to function when confronted with objectively high-risk activity

Timeline
Account created on April 18 2026
Accessed from Spain
No VPN was used
Within minutes of registration I began depositing cryptocurrency
Approximately 19000 USDT was deposited within less than four hours
The deposits escalated rapidly from hundreds to several thousand USDT at a time
All funds were lost within a very short period

Despite this activity

No KYC verification was requested
No source-of-funds verification was requested
No enhanced due diligence was applied
No affordability assessment was conducted
No manual review was triggered
No restriction or cooling-off measure was applied
Evidence Collected

I have preserved and documented

Deposit history screenshots showing the rapid escalation of deposits
Blockchain evidence related to the dedicated BSC deposit wallet assigned to my account
BetPandas AML Statement
BetPandas Terms of Service
Correspondence with the operator
FrontendAPI configuration showing security-related settings
Contradiction With Published AML Policies

BetPandas AML Statement states that

Transactions are automatically monitored
Transactions receive risk scores
Critical-risk transactions may be quarantined and returned

However in my case

A newly created account deposited approximately 19000 USDT within hours
No verification or intervention occurred
No enhanced monitoring was apparent
No restrictions were applied

I asked BetPanda to explain how this activity was consistent with the monitoring framework described in their own AML documentation

Their response was that the monitoring measures primarily relate to identifying potentially illicit transactions rather than responsible gambling concerns

This response does not address the core issue

If transaction monitoring risk scoring and compliance controls exist how was a newly created account able to deposit and lose approximately 19000 USDT in a matter of hours without triggering any enhanced review whatsoever

Additional Observations

My review of the platform identified

KYC status remaining NOTVERIFIED
Withdrawal MFA protections disabled
Email verification not enforced
Public references to VPN instructions on the website

While none of these points individually prove wrongdoing they raise legitimate questions about the practical implementation of the operators stated compliance framework

Requested Resolution

I am asking for an independent review of the operators handling of this account activity and for BetPanda to explain how the events described above are consistent with its publicly stated AML and risk-monitoring policies

I cannot recommend this casino based on my experience

My withdrawal was not processed properly Instead of paying the requested amount as one withdrawal the casino split it into several parts In my view this alone is already a delaying mechanism because splitting a withdrawal into multiple transactions creates additional waiting time and unnecessary complexity Only a small part was processed while the larger remaining amounts stayed pending

The KYC handling was also highly questionable My account had already been verified but after requesting a withdrawal I was asked for additional wallet-related verification I provided the requested material quickly The requirements then appeared to change or become stricter afterwards instead of being clearly stated from the beginning This is not a serious or transparent KYC process in my opinion it feels more like a tool to delay payment

What concerns me most is the handling of the official complaint process I explicitly requested the official ADR contact details according to the casinos Curaao license Instead of providing clear official ADR information the casino referred me to Casino Guru Casino Guru may be a public complaint and review platform but I have not been provided with any proof that Casino Guru is the official CGA-certified ADR provider for this license

In my opinion this raises serious licensing and compliance concerns delayed withdrawal handling unclear and changing KYC demands and failure to provide the official ADR contact details despite explicit request

To be clear this review is based on my documented experience screenshots emails and support communication I gave the casino the opportunity to resolve the matter and to provide the official ADR details They did not do so

For me this is not just a slow withdrawal It is a combination of payment delay absurd KYC practice and non-transparent complaint handling

Players should be very careful

Lucky charms casino still a pending withdraw from 19 march

They took around 8000 from me - they reviewed it then gave me 1700 GBP - stating this was the maximum they could - they continue to be unresponsive to emails i have sent and seem to think that this amount is enough for me to accept - way off my 8000 at least due - this is the amount i deposited - nothing to do with the winnings i had which i am willing to disregard - they basically stole my money

I deposited 2000 then 2400 - the second deposit was with a bonus which required meeting wagering requirements over 1 week - throughout this time i was playing sports and casino - my sports balance was up to over 11000 at one point - then near the end of trying to turnover the 21000 to meet wagering requirements they stopped me betting on sports and the available balance disappeared i contacted them and they said there was an issue they were looking into - never got a response - my balance was still showing in casino - when i met the wagering requirements my balance was over 8000 - when i eventually met the requirements the balance went down to 800 - it would appear they gave me the 700 odd which i would get by wagering but wiped all the money i won via sports - effectively taking around 8000 from me

So at the end of this i had deposited around 4000 - won a substantial amount of money in sports - i then met wagering requirements and they gave me around 700 while taking away all the money i won Clearly this is not right

I have been on for 2 days now and still awaiting a response to this clear error

dont give enough free spins when deposit and employers are very rude

I request withdrawal on January 10 but it is pending still I do not use any casino bonus so I do not need to meet any wagering requirement They ask me some documents I sent it 3 days ago and there is silence from them now I wrote in live chat They did not hive me answer how long I need to wait for withdrawal

Hi I have seriously gambling issues i played in cosmobet in jun July and lost a substantial amount and asked them to block my account forever and they blocked on my request
On November 22 2025 I asked them to unblock as I clearly forgot that I requested permanent self exclusion the agent said he is checking and unblocked my account after which I lost 4500
I am mentally very disturbed as I have been unable to control and these websites they have no proper tools

Thank you betpack matter is solved
Thank you ybets casino
Keep up the good work