| Statistics | 30d | 90d | 2026 | Total |
|---|---|---|---|---|
| Complaints | 1 | 3 | 55 | 55 |
| Solved | 1 | 2 | 49 | 49 |
| Unsolved | 0 | 0 | 5 | 5 |
I requested a withdrawal of IDR 37000000 from the LONGFU88 site Typically withdrawals on this site take 3 hours with a maximum estimated timeframe of 12 hours however the process has now exceeded that 12-hour limit Therefore I am filing a complaint here to seek a fair resolution
I cannot recommend this casino based on my experience
My withdrawal was not processed properly Instead of paying the requested amount as one withdrawal the casino split it into several parts In my view this alone is already a delaying mechanism because splitting a withdrawal into multiple transactions creates additional waiting time and unnecessary complexity Only a small part was processed while the larger remaining amounts stayed pending
The KYC handling was also highly questionable My account had already been verified but after requesting a withdrawal I was asked for additional wallet-related verification I provided the requested material quickly The requirements then appeared to change or become stricter afterwards instead of being clearly stated from the beginning This is not a serious or transparent KYC process in my opinion it feels more like a tool to delay payment
What concerns me most is the handling of the official complaint process I explicitly requested the official ADR contact details according to the casinos Curaao license Instead of providing clear official ADR information the casino referred me to Casino Guru Casino Guru may be a public complaint and review platform but I have not been provided with any proof that Casino Guru is the official CGA-certified ADR provider for this license
In my opinion this raises serious licensing and compliance concerns delayed withdrawal handling unclear and changing KYC demands and failure to provide the official ADR contact details despite explicit request
To be clear this review is based on my documented experience screenshots emails and support communication I gave the casino the opportunity to resolve the matter and to provide the official ADR details They did not do so
For me this is not just a slow withdrawal It is a combination of payment delay absurd KYC practice and non-transparent complaint handling
Players should be very careful
