Will not pay my winnings
Complaint summary
I signed up to Cosmobet today 27/06/25. I deposited £150. Used no bonus code.
I managed to get my balance up to £20,000 and now I’m being told my account is violating their terms and now is suspended.
They’re refusing to pay me.
You’ll see in my images how I won my bets and their system withdrawing my money so I cannot have it
Hi Callumsteele1997,
Thank you for bringing our attention to this issue. We have contacted representatives of Cosmobet and asked them to address your complaint directly. We appreciate your patience during this time and hope to resolve this complaint soon.
Best Regards,
Betpack Team
Following a detailed review, we identified that the user was operating a duplicate account, which is against our General Terms and Conditions. As a result, the winnings were voided, and only the original deposit was eligible for withdrawal.
We enforce these policies to ensure a fair and secure environment for all players and appreciate your understanding.
Cosmobet Casino Team
Dear Callumsteele1997,
We'd like to thank you again for bringing this issue to us. As the brand has looked into this and provided their response, we will mark this complaint as resolved.
If anything else, please do not hesitate to reach out to us in the future.
Best Regards,
Betpack Team
