ID verification takes a long time
Complaint summary
I had to go through a long process to verify my ID and because it took so long my winnings expired This is disappointing I did everything asked of me but the verification just dragged on
Dear asnim
Were sorry to hear about the difficulties youve encountered with the ID verification process and the expiration of your winnings Its important to us that your concerns are addressed and resolved in a satisfactory manner
Considering the situation here are some potential solutions you might consider
Contacting Customer Support Reach out directly to the bookmakers customer support team if you havent already to request a review of your case Its helpful to provide them with all relevant communication and documentation regarding your verification process and any correspondence about your winnings
Escalation to a Higher Authority If the response from customer support doesnt resolve your issue consider escalating the matter to a higher authority within the company such as a manager or the customer service director
Use of Mediation Services Many online platforms and regulatory bodies offer mediation services for disputes between customers and bookmakers You might want to explore this option to find an impartial solution
Seeking Advice from Consumer Protection Organizations Consumer protection organizations can offer advice and support in dealing with disputes including those related to online gaming and betting
Legal Advice If other avenues dont lead to a satisfactory resolution seeking legal advice could be a next step A legal professional can offer guidance based on the specifics of your case and the applicable laws
Its our hope that one of these suggestions helps you in finding a resolution to your issue Should you need further assistance or have more questions feel free to reach out
Best regards
Betpack
