Bet on Sports cancelled for no logical reason
Complaint summary
Hello dear Betpack
I recently registered an account at sportbetone and deposited 0664 LTC into my accountI placed all my funds on a tennis match Khachanov vs Shevchenko which resulted in 6-4 6-4 20 gamesMy bet was under 215 games therefore i expected my bet to be won Surprisingly the bet was settled as cancelled and winning amount 0644 LTC was not credited to my account and only my bet the amount was refundedI contacted support and they told me my bet was cancelled due to dishonest use of risk-free promoI have even used the bonus option and i placed my only bet in this sportsbook with my actual fundsTherefore i am asking you to help me outI am ready to go under KYC procedure or provide additional information regarding this matter Thank you in advance
Dear lasowoods70
Thank you for submitting your complaint regarding your experience with Sportbetone We understand your frustration and appreciate the detailed information you have provided
We will reach out to Sportbetone to gather more information regarding the cancellation of your bet and the reasoning behind it Our goal is to ensure that you receive a fair resolution
In the meantime please keep any related correspondence and transaction records at hand as they might be useful during our investigation We will keep you updated on the progress and let you know as soon as we have more information
Thank you for your patience and understanding
Best regards
Betpack Customer Support Team
