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Bet on Sports cancelled for no logical reason

Against: Sportbet.one
Added: 16/05/2024

Complaint summary

Hello dear Betpack I recently registered an account at sportbet.one and deposited 0.664 LTC into my account.I placed all my funds on a tennis match ( Khachanov vs Shevchenko) which resulted in 6-4 6-4( 20 games).My bet was under 21.5 games therefore i expected my bet to be won. Surprisingly the bet was settled as cancelled and winning amount (0.644 LTC) was not credited to my account and only my bet the amount was refunded.I contacted support and they told me my bet was cancelled due to "dishonest use of risk-free promo".I have even used the bonus option and i placed my only bet in this sportsbook with my actual funds.Therefore i am asking you to help me out.I am ready to go under KYC procedure or provide additional information regarding this matter. Thank you in advance.

Open
31d 2h Passed
Disputed Amount
50 USD
Betpack Admin
Betpack Representative:
Betpack Support
Date: 20/05/2024, 08:27 AM

Dear lasowoods70,

Thank you for submitting your complaint regarding your experience with Sportbet.one. We understand your frustration and appreciate the detailed information you have provided.

We will reach out to Sportbet.one to gather more information regarding the cancellation of your bet and the reasoning behind it. Our goal is to ensure that you receive a fair resolution.

In the meantime, please keep any related correspondence and transaction records at hand, as they might be useful during our investigation. We will keep you updated on the progress and let you know as soon as we have more information.

Thank you for your patience and understanding.

Best regards,

Betpack Customer Support Team

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