Ryan-cosmo

I signed up to Cosmobet today 270625 I deposited 150 Used no bonus code

I managed to get my balance up to 20000 and now Im being told my account is violating their terms and now is suspended

Theyre refusing to pay me

Youll see in my images how I won my bets and their system withdrawing my money so I cannot have it

Hello

I requested a exlcusion forever at cosmobetcom because of gambling addiction several times at the site and also at the partnered casinos Also I requested setting limits which was rejected THis requests are visisble in my attatchements

Cosmobet refused my complaint and also I cant send them emails anymore Chat agent leaved the chat as I told him about it

I told them several times that I want a exclusion forever for the reason of gambling addiction


I also did send a exclusion request to the email supportcosmobetemail on 17122023 First screenshot in PDF The email adress is shown when you google it


Cosmobet mentions on second screenshot that the email adress doesnt exist This is wrong It can still be found on google and on theire website for months


As can be seen above Third screenshot this email address was in fact included on the Cosmobet site If the operator has changed their support address subsequently the responsibility would be on them to manage the old mailbox and ensure it redirected appropriately



I request a refund for my deposits at cosmobet and the other Santenda International BV partnered casinos

Thanks a lot for your help

Best regards