Withdrawals are not being processed
Complaint summary
I set up an account with Dream.bet about a week ago, I had won some money following completion of their bonus rollover, I opted to withdraw 296.50 of those funds however there has been zero progress in processing the withdrawal.
I have raised numerous customer care tickets as well as live chats however they are not replying to the emails and it is only generic responses via the live chat.
How can we trust a company if they do not process withdrawals, a key part of any online bookmakers?
Yours frustratedly,
Robert
Dear Robert
Thank you for reaching out to us regarding your recent experience with Dreambet We understand how important it is to have a smooth and timely withdrawal process and we appreciate your patience during this time
We have communicated with the Dreambet representatives about your situation and according to their response your withdrawal request has been processed successfully We hope this has resolved the issue on your end
If you are still facing any difficulties please do not hesitate to contact us again We are here to assist you and ensure that your concerns are addressed promptly
Thank you again for bringing this to our attention
Best regards
Betpack Team
