Took real money off me after i met wagering requirements
Complaint summary
I deposited £2000 then £2400 - the second deposit was with a bonus which required meeting wagering requirements over 1 week - throughout this time i was playing sports and casino - my sports balance was up to over 11,000 at one point - then near the end of trying to turnover the £21,000 to meet wagering requirements they stopped me betting on sports and the available balance disappeared, i contacted them and they said there was an issue they were looking into - never got a response - my balance was still showing in casino - when i met the wagering requirements my balance was over £8,000 - when i eventually met the requirements the balance went down to £800 - it would appear they gave me the £700 odd which i would get by wagering but wiped all the money i won via sports - effectively taking around £8,000 from me.
So at the end of this i had deposited around £4,000 - won a substantial amount of money in sports - i then met wagering requirements and they gave me around £700 while taking away all the money i won. Clearly this is not right.
I have been on for 2 days now and still awaiting a response to this clear error.
Dear Meegel67,
Thank you for bringing this issue to our attention. We have contacted representatives of BetnJet Casino and asked them to respond to this inquiry directly. We appreciate your patience during this time and hope to resolve this complaint soon.
Best Regards,
Betpack Team
Hello Meegel67!
Thank you for bringing this situation to our attention. We sincerely regret that you’ve had a negative experience, and we truly appreciate you taking the time to share your concerns with us.
Please be assured that our team is already reviewing the matter and working toward a resolution. We hope that, following further communication with our specialists, we will be able to reach a positive outcome for both sides.
