Self exclusion request denial
Complaint summary
I have decided to take self exclusion from dream.bet for gambling addiction
I have emailed them several times with no response for a week
Denying players request to be self excluded is critically against the rule i believe
Please help
Dear j9jung,
Thank you for sharing about your situation with us. We’re sorry to hear about the difficulties you've encountered and understand the importance of self-exclusion for those dealing with gambling addiction. We have raised the issue with Dream.bet's representatives and will let you know as soon as we have an update.
Thank you for your patience.
Best regards,
The Betpack Team
Dear j9jung,
Thank you for your patience. We’ve contacted with Dream.bet, and they have confirmed that your account has been closed as per your request for self-exclusion.
If you have any further concerns or require additional assistance, please don’t hesitate to reach out to us.
Best regards,
The Betpack Team
