does not accept payments
Complaint summary
My withdrawal has been delayed beyond the 12-hour timeframe specified in the site's terms and conditions. This strikes me as very odd because friends of mine made withdrawals on the same site, at the same time, and using the same cryptocurrency method; yet, theirs were processed within three hours, whereas mine has already taken over 12 hours. If there were to be further delays, there should be a clear reason—such as a KYC verification requirement—but as it stands, they are delaying it without a clear explanation.
Dear Lidya123,
Thank you for bringing this issue to our attention. Despite multiple attempts to contact representatives of the casino regarding various inquiries, we have unfortunately received no response. As a result, we have removed the casino from our website and will no longer recommend it to our players.
We sincerely apologise that we were unable to resolve this issue for you. We aim to feature only reliable brands to ensure situations like this do not occur.
Please do not hesitate to reach out if you need assistance with anything else in the future.
Best regards,
Betpack Team
