Bonus wasnt activated
Complaint summary
Even I was fulfilling requirements I didnt received the bonus somehow
Dear gregmander
Were sorry to hear that you encountered issues with receiving your bonus from Betsofa despite meeting the necessary requirements Here are some steps you might consider to address this issue
Review the Bonus Terms and Conditions Ensure that all criteria for the bonus were met including any wagering requirements minimum deposit amounts or specific time frames within which actions needed to be taken
Contact Greatwins Customer Support Reach out to Greatwins customer service team with details of your claim including any relevant dates transactions and actions you took to meet the bonus requirements Its helpful to have all related documentation handy for reference
Provide Detailed Information When communicating with customer support be as detailed as possible about your situation Include any screenshots transaction IDs or correspondence that can support your claim
Request a Detailed Explanation If the initial response doesnt resolve the issue ask for a detailed explanation of why the bonus was not awarded There may be specific conditions that were not clearly communicated or understood
We hope these steps help you in resolving the issue with Greatwin and receiving the bonus youve earned Should you need further assistance or advice please dont hesitate to reach out
Best regards
Betpack
