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Bonus wasn't activated

Against: BetSofa
Added: 24/01/2024

Complaint summary

Even I was fulfilling requirements, I didn't received the bonus somehow.

Closed / Solved
Disputed Amount
Betpack Admin
Betpack Representative:
Betpack Support
Date: 12/03/2024, 11:17 AM

Dear gregmander,

We're sorry to hear that you encountered issues with receiving your bonus from Betsofa, despite meeting the necessary requirements. Here are some steps you might consider to address this issue:

Review the Bonus Terms and Conditions: Ensure that all criteria for the bonus were met, including any wagering requirements, minimum deposit amounts, or specific time frames within which actions needed to be taken.

Contact Greatwin's Customer Support: Reach out to Greatwin's customer service team with details of your claim, including any relevant dates, transactions, and actions you took to meet the bonus requirements. It's helpful to have all related documentation handy for reference.

Provide Detailed Information: When communicating with customer support, be as detailed as possible about your situation. Include any screenshots, transaction IDs, or correspondence that can support your claim.

Request a Detailed Explanation: If the initial response doesn't resolve the issue, ask for a detailed explanation of why the bonus was not awarded. There may be specific conditions that were not clearly communicated or understood.
We hope these steps help you in resolving the issue with Greatwin and receiving the bonus you've earned. Should you need further assistance or advice, please don't hesitate to reach out.

Best regards,


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