Bonus Missing
Complaint summary
I have been a LONGFU88 member for nearly a year, and my current status is VIP EMERALD 25 (the highest level). The VIP page clearly states that one of the benefits is a birthday bonus; however, I have not received this bonus despite contacting the VIP Manager directly. Today is my birthday, and I am entitled to the bonus as outlined in the VIP Member Bonus Terms and Conditions. I believe this site is a scam because they admitted my account had not violated any rules; instead, they claimed I hadn't placed any bets on the site in the last month and told me to make a deposit. Yet, even after I made the deposit, they still refused to provide the birthday bonus.
Dear Rohim179,
Thank you for bringing this issue to our attention. Despite multiple attempts to contact representatives of the casino regarding various inquiries, we have unfortunately received no response. As a result, we have removed the casino from our website and will no longer recommend it to our players.
We sincerely apologise that we were unable to resolve this issue for you. We aim to feature only reliable brands to ensure situations like this do not occur.
Please do not hesitate to reach out if you need assistance with anything else in the future.
Best regards,
Betpack Team
