batery.win casino blocked my account and won't return my deposit
Complaint summary
I have already written this complaint before, but they still haven't returned my money
hello, batery.win casino blocked my account and won't return my deposit. I successfully passed verification and they replied:
Congrats!
You've got verified on Batery.win!
Jump into your favourite bet place.
Kind regards,
"Batery.win" team!
BUT AFTER I PUT MY DEPOSIT FOR WITHDRAWAL, THEY REJECTED MY WITHDRAWAL AND BLOCKED MY ACCOUNT
They write to me that I used Photoshop for verification, but I didn't use Photoshop, they don't reply to my messages, they don't return my money, 480 CAD
Dear Davis111,
Thank you for reaching out to us! We apologise for not being able to resolve this issue previously. We have reached out to the brand representatives again and have asked them to look into this inquiry once again and provide a solution. We appreciate your patience and hope to resolve this soon.
Best Regards,
Betpack Team
Dear Davis111,
Thank you for bringing this matter to our attention. Despite multiple attempts to contact representatives from Batery.win, we have unfortunately not received a response from them regarding your inquiry. As a result, we have decided to remove the brand listing from our site and will no longer recommend this casino to our players.
We sincerely apologize for not being able to fully resolve this issue. We strive to highlight the best brands so that issues such as this do not occur.
If anything else, please do not hesitate to reach out to us in the future.
Best Regards,
Betpack Team
