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Account closed and £500 taken

Against: TikTak Bet
Added: 20/01/2025

Complaint summary

I had been playing here for about a month made numerous withdrawals and deposits with no problems. Then after having a 500 pound withdrawal pending for a week they emailed me to say I had broken there terms and conditions without giving me a example of when I had . The reason they didn’t is because there isn’t any I just actually won and they obviously didn’t want to pay . I’ve taken in up with the regulator but no response

Open
25d 18h Passed
Disputed Amount
500 GBP
Betpack Admin
Betpack Representative:
Date: 24/01/2025, 02:59 AM

Dear Jambo1485,

Thank you for bringing our attention to this issue. We have contacted representatives of Tiktakbet for them to address this inquiry directly. We appreciate your patience and hope to resolve this as soon as possible.

Best Regards,
Betpack Team

Bookmaker representative:
TikTak Bet
TikTak Bet
Added: 11/02/2025, 07:22 AM

Dear Jambo1485,

Regarding your complaint, please find below the corresponding information by our Risk department:

Reason for Action:
The account winnings were deducted due to an abuse of the website’s bonus offerings, particularly the cashback bonus.

Account Creation Date:
The account was created on December 20, 2024.

Account Closure Date and Reason:
The account was permanently closed on January 20, 2025, in accordance with the website’s terms 11.1-4 and 12.10, concerning bonus abuse. (https://tiktakbet.com/templates/terms_and_conditions)
Total Deposits and Withdrawals:
- Total deposits: £120.00
- Total withdrawals: £1,400.00
Suspicion of Fraud:
- The player received a total of 15 bonuses despite completing only 7 deposits.
- The player continuously exploited the daily cashback bonus, which is intended to cover losses from the previous day. However, his account remained consistently profitable.
- The total profit and loss (PnL) clearly indicates a fraudulent practice and an abuse of the offer (as described in terms 11.1-4 & 12.10), contradicting the intended purpose of the cashback bonus.

As a result, we proceeded to remove the account winnings that were available at the time we detected the issue, totaling £500.36.

Best regards,
Tiktakbet Support

Author:
Added: 11/02/2025, 08:51 AM

Hi that reply is awful. I have not committed fraud whatsoever. I just had the audacity to win. The reason I received cash back I think is because I won a large amount more that I actually withdraw but they only allowed 500 maximum withdrawals at took ages to process them. So I lost some of my bankroll and therefore I presumed that’s were the cash back came from. Also I didn’t request these bonuses they were already put there. Obviously this was done to find a angle to void my winnings as I didn’t do anything wrong and they know it

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